Terms and Conditions

1 - Introduction

The commercial relationships between R.A.I.M. H.S.H. and customers are governed exclusively by the following general conditions of sale, excluding any other agreement, unless agreed in writing; even placing an order online implies full acceptance of the following conditions.

2 - Responsibility

The R.A.I.M. H.S.H. is not responsible for any direct and/or indirect damage or loss deriving from the sale of goods and services offered in the catalog published on the website www.raimsas.com, including for delayed and/or non-delivery of the product, nor for any other event not directly attributable to R.A.I.M. S.a.s..

3 - Technical Information

The technical information included on the website www.raimsas.com is obtained from the information published by the manufacturers of the goods included in our catalogue. The R.A.I.M. H.S.H. therefore, it reserves the right to modify/adapt the technical and dimensional information of the products in the catalogue, based on what will be communicated by the producers, even without any prior notice.

4 - Orders

Orders are accepted only in written form, or by fax, or via the Internet (www.raimsas.com). The customer who sends the order via the Internet will receive, at the end of the procedure, a communication confirming the order, via electronic mail (e-mail), indicating the relevant 'order number'; in the event that, after sending the order, confirmation does not appear (after a few hours), the proposal will be considered as not accepted, for all legal purposes, even if for accounting, administrative reasons or product shortages. .

5 - Prices

Unless otherwise expressly agreed in writing, the prices entered on the site must be understood as ex warehouse of R.A.I.M. H.S.H. and VAT included. Transport costs, as well as those relating to any special packaging, are therefore the responsibility of the customer. Prices may be changed at any time without notice. The price entered is purely informative and is valid at the time of publication of the site, therefore the price may vary at the time of ordering. However, everything will be communicated to the customer at the time of the order.

6 - Shipments - Deliveries - Risk and Property

Orders will be processed within 2 days of confirmation. The goods will be shipped with the chosen courier at the time of the order. The goods, even if shipped carriage paid, with transport charged on the invoice, always travel at the Customer's risk from delivery of the goods to the carrier from their warehouses; only upon explicit request of the Customer can the goods be insured by charging the related costs. In the event that the goods were shipped freight collect, upon indication of the customer, the risk is always to be considered entirely borne by the customer from delivery of the goods to the carrier from their warehouses. Upon delivery of the goods, the customer must verify the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the accompanying document (DDT). In the event of a discrepancy, it must be reported on the same accompanying document (signature with reservation of control), in case of lack of the reservation it will not be possible to proceed with the reinstatement of the material or compensation for damages. The timeframe for compensation in the case of insured goods is approximately 45 days.

7 - Payments

The goods supplied must be paid: by advance bank transfer or via PayPal, unless different conditions must be agreed in writing with R.A.I.M. S.a.s.. The R.A.I.M. H.S.H. reserves, at its sole discretion, the right not to proceed with the shipment of the goods, even after accepting the order, to those customers who are 'out of credit', or 'unpaid' or in 'dispute'.

8 - Right to Cancel Orders

The customer may request R.A.I.M. to cancel the order. H.S.H. reserves the right to accept its cancellation. The cancellation or acceptance of the same must take place in writing. The right to cancel the order is precluded to the customer in the event that the goods have been expressly ordered by R.A.I.M. H.S.H. to its supplier and the latter did not, in turn, accept the cancellation of the order. The customer has the possibility to commission R.A.I.M. H.S.H. to reject arriving goods. The credit note referring to the rejected goods or the refund of the credit to the customer takes place within 5 to 7 working days. In the event that the goods have already been loaded at the R.A.I.M. warehouses H.S.H. and subsequently sent to the customer, the same will have to request a commercial return by paying a penalty that varies from 5 to 30% based on the type of products

9 - Return of Goods

The return of the goods to R.A.I.M. S.a.s., must be requested in writing, with the indi

10 - Complaints

Any shipping errors or missing materials must be reported in writing according to the methods and terms indicated in point 6.

11 - Guarantees

The purchase of material at R.A.I.M. S.a.s., involves the full acceptance of the warranty conditions provided by the manufacturer, which may be independent of the will of R.A.I.M. itself. S.a.s.. The customer, therefore, is aware that the goods purchased will be guaranteed by the manufacturer and under the conditions provided by the same, and therefore accepts, with all reservations removed, all the methods of provision of the manufacturer's guarantee, also with reference, purely by way of example, of the entity managing the guarantee even other than R.A.I.M. S.a.s..

12 - Processing of Personal Data

The personal data collected through your communication will be recorded on electronic databases owned by R.A.I.M. S.a.s., with registered office in Crotone, Località Papaniciaro, which will be the owner and responsible for the processing, in compliance with Legislative Decree 196 of 06 30 2003; therefore the services of www.raimsas.com are provided exclusively to those who explicitly request them and who authorize R.A.I.M. H.S.H. to the processing of your personal data.

13 - Disputes

For any dispute that may arise, the Court of Crotone will be competent.

14 - Conditions

The conditions contained in this document may be modified without prior notice and will be valid from the date of publication on the website www.raimsas.com