Shipping and returns

Useful information

Shipping and returns

How your part travels, what shipping costs and how to make a return.

2 daysworking days to prepare and ship your order
Freeshipping over €30 + VAT, with a few exceptions
14 daysto return items, if you buy as a private consumer
1

How your parcel arrives

  1. Order confirmed: you receive the confirmation email.
  2. We prepare it within 2 working days.
  3. It leaves with GLS and you get an email with the tracking link.
  4. On delivery check the parcel before signing.
When the courier arrives: check before signing

Make sure the parcel is intact and count the packages. If the box is broken, wet or open, write on the courier's form:

Signed with reservation (firma con riserva di controllo)

and tell us within 7 days, with a photo of the parcel and its contents, at raimkr@hotmail.it.

Private consumers

Until delivery, the transport risk is ours. Signing with reservation helps us claim from the courier and replace the goods faster, but you don't lose your rights if you forget.

Businesses

Goods travel at the recipient's risk. Without signing with reservation we cannot replace the goods or claim damages from the courier. On written request we can insure the shipment at your expense.

2

Shipping costs

The cost depends on the weight of the parts and the delivery address. Before you enter your address, the cart shows the maximum cost: the real one is the same or lower.

Abroad: we mainly ship within Italy. We ship to European Union countries on request, with a quote before you order.

Free

over €30, VAT excluded

Lubricants, batteries and other items needing special transport are excluded.

3

How to return

Private consumers

You can change your mind within 14 days of delivery, without giving a reason.

Businesses

Returns are possible only if we approve them. See point 11 of the terms of sale.

A · Request the return

  1. With an account: sign in, open My orders and then the order details. The return button stays visible for 14 days after the order is marked “Delivered”.
  2. Without an account: use the verification form with your email and order number.
  3. Press “Withdraw from contract here” (“Recedi dal contratto qui”), check the details and press “Confirm withdrawal”. You immediately receive an email receipt with the date and time of your request.
Go to my ordersI ordered without an account

B · Send us the parcel

How to send it

You ship it
You choose and pay the courier. The parcel must be shipped within 14 days of your request (7 days for businesses) to:
R.A.I.M. s.a.s., Via G. Laterza 39, 88900 Crotone (KR), Italy.
Keep the courier's receipt.

Packing

Use a sturdy box, ideally the original one, and put a note with your order number inside. The part must be intact, not fitted and clean.

If the parcel is not shipped within the deadline, the return request expires.

C · Your refund

We refund you within 14 days of your request, using the same payment method. We also refund the original shipping, up to the cost of standard delivery. We may wait until we receive the goods, or proof that you shipped them, before refunding. Return shipping is at your expense.

Still have a question?

Mon–Fri 8:30–13:00 and 15:00–18:45 · Sat 8:30–12:15 · Tel. +39 09621916585