Privacy and cookies
What data we collect, why, how long we keep it and how you can control it. EU Regulation 2016/679 (GDPR) and Italian Legislative Decree 196/2003.
Who handles your data
The data controller is R.A.I.M. s.a.s. di Marando Ermenegildo, Via G. Laterza 39, 88900 Crotone (KR), Italy, VAT IT01776030791. Privacy contacts: raimkr@hotmail.it, certified email -, phone +39 09621916585.
What data, why and for how long
| What we do | What data | Legal basis | How long we keep it |
|---|---|---|---|
| Handle orders, shipping, returns and payments | Name, address, email, phone, products ordered | Contract | 10 years (tax obligations) |
| Invoices and accounting | Billing data, VAT number, tax code, SDI code and certified email | Legal obligation | 10 years |
| Reduced VAT for agricultural use | Company data and signed declaration | Legal obligation and contract | 10 years |
| Customer account and wishlists | Login data, addresses, wishlists | Contract | While you keep the account; deleted after 24 months of inactivity |
| Customer support (email, WhatsApp, contact form) | What you write to us | Customer request | 24 months from the last contact |
| Reviews | Name, rating, text | Consent, given when you publish the review | While the review stays published |
| Newsletter and offers | Email, name | Consent, which you can withdraw at any time | Until you unsubscribe |
| Measure our advertising campaigns and show you offers on Facebook and Instagram (Meta Pixel) | Pages and products viewed, add-to-cart actions, purchases and their value, IP address, browser identifier | Consent, given in the cookie box and withdrawable at any time | Up to 90 days in cookies; at Meta, according to its privacy policy |
| Website security and fraud prevention | IP address, technical logs | Legitimate interest | Up to 12 months |
Providing the data needed for an order, including the phone number, is mandatory: without it we cannot process the order. Other data is optional.
Who we share it with
- GLS courier: name, address and phone, for deliveries and collections.
- Payment services (PayPal, Nexi, Klarna, Scalapay): the data needed for payment.
- Accountant and advisers: for tax and accounting obligations.
- Technical providers: website hosting and email services.
- Meta Platforms Ireland Ltd. (Facebook and Instagram): only if you accept marketing cookies, the browsing and purchase data listed above, to measure our campaigns and show you offers. We are joint controllers with Meta for collecting and transmitting this data; for any further use Meta acts as an independent controller under its own privacy policy (facebook.com/privacy/policy).
- Authorities: only when required by law.
Some providers, such as PayPal, Klarna or Meta, may process data outside the European Union, always with the safeguards required by the GDPR, such as the EU-US Data Privacy Framework or standard contractual clauses. We never sell your data to anyone. We share it with Meta for advertising only if you accept it in the cookie box.
Your rights
You can ask to access your data, correct it, delete it, restrict its use, object to processing based on legitimate interest, receive it in a readable format (portability) and withdraw consent at any time (art. 15–22 GDPR). If you believe your data is not handled correctly, you can complain to the Italian Data Protection Authority, Garante per la protezione dei dati personali (garanteprivacy.it).
Cookies
Cookies are small files that the website saves in your browser. Under the Italian Data Protection Authority guidelines of 10 June 2021:
- Technical cookies (session, cart, language, login, cookie choice): necessary, no consent required.
- Marketing cookies (Meta, for Facebook and Instagram): switched on only after your consent in the cookie box. If you decline or close the box with the X, they stay off and we won't ask again for 6 months.
You can change your choice at any time from the cookie box, which you can reopen with the button at the bottom left or the «Cookie preferences» link at the bottom of every page.
| Service | Purpose | Type | Duration |
|---|---|---|---|
| PrestaShop (raimsas.com) | Cart, login, language | Technical | Up to 20 days |
| raimsas.com (raim_consent) | Remembers your cookie choice | Technical | 6 months |
| Payment services (PayPal, Nexi, Klarna, Scalapay) | Secure payment and fraud prevention, only during payment | Technical | Set by the provider |
| Meta Pixel (_fbp) | Measures visits and purchases coming from Facebook and Instagram campaigns | Marketing, consent only | 90 days |
| Meta (fr) | Shows ads and measures how well they work | Marketing, consent only | 90 days |

